FAQs

Last updated June 8, 2020

Returns

CAN I RETURN AN ITEM PURCHASED IN A STORE TO ESTEELAUDER.IN?

Returns for purchases made in an Estée Lauder retail store or department store counter location may not be returned to esteelauder.in . If the item you wish to return was not purchased through esteelauder.in, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact us at support@esteelauder.in

CAN I RETURN AN ONLINE PURCHASE TO A DEPARTMENT STORE?

Returns for purchases made online will not be accepted for return or exchange at an Estée Lauder Counter such as Nykaa or Sephora. At esteelauder.in, we offer a hassle-free return policy for purchases made online. If for any reason you are not satisfied with your esteelauder.in purchase, we will be happy to issue a refund upon its return to an Estée Lauder Stand Alone Store or pick it up from your place by our delivery partner. To view our return policy visit our Online Customer Service Center.

Orders

WHEN WILL I RECEIVE MY ORDER?

Standard Shipping. Most standard orders are delivered within 1–4 business days from the order's ship date (Excluding Sundays and Public Holidays)

IS IT SAFE TO USE MY CREDIT CARD?

At esteelauder.in, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln. In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

    • Internet Explorer 6.0 or higher
    • Firefox 1.0.4 or higher
    • Safari (MAC Only)

WHAT ARE THE DIFFERENT MODES ON PAYMENT?

You can pay for your Estée Lauder order via UPI, credit/debit card or cash on delivery (COD).

MY INTERNET SERVICE PROVIDER FILTERS UNWANTED EMAIL AND SPAM. COULD THESE FILTERS BLOCK EMAIL THAT I WISH TO RECEIVE?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. Many email programs allow you to designate messages from esteelauder.in as legitimate email, ensuring that all future correspondence regarding your esteelauder.in order will be accepted. If you have further questions, please contact us at 18002672888.Some helpful tips:

IF YOU USE YAHOO

    1. Open the email message.
    2. Click the ""Add to Address Book"" link on the far right.
    3. The address will be automatically entered into your Yahoo! Address Book.

IF YOU USE HOTMAIL

    1. Open the email message.
    2. Click "Save Address(es)" at the top of the message header.

I AM SWITCHING INTERNET SERVICE PROVIDERS. HOW CAN I BEGIN RECEIVING SPECIAL OFFERS AT MY NEW EMAIL ADDRESS?

If you are a registered member of esteelauder.in, you can easily change any of your personal information on esteelauder.in by signing in, clicking on "My Account" and following the onscreen instructions. Click here to change your email address now. If you are not yet a registered member, we recommend that you sign up for our free email newsletter. You'll hear about free samples, free shipping and other special offers. And you'll be among the first to know about the latest launches and looks. It's free, fun and absolutely fabulous—

WHERE IS MY ORDER?

You can access your order status and history by signing in and viewing in . You may also reach us for status updates at toll-free 18002672888, email us or chat with us (Monday – Sunday, 8AM – 10PM IST)

How do I change or cancel my order?

Please contact us within 1 hour of order placement via our toll-free number, 18002672888 and we will do our best to accommodate your request to change or cancel your order.

Why is my favorite product discontinued? Can I still purchase it?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favorite. Chat with Estée Lauder Beauty Advisors.

Can't find the answer you are looking for?

Go to our email submission form, or call us toll free at 18002672888, or Contact Us directly.

Our Products

DOES YOUR COMPANY TEST ON ANIMALS?

Estée Lauder has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law. Read further here.

WHERE CAN I BUY ESTÉE LAUDER PRODUCTS?

Go to our FIND STORES page to locate a Estée Lauder store near you. Estée Lauder is also available online at ESTEELAUDER.IN, SHOPPERSSTOP.COM, NYKAA.COM, MYNTRA.COM, SEPHORA.NNNOW.COM and PURPLLE.COM

Estée Lauder takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine Estée Lauder . Please call 18002672888 if you have further questions.

HOW DO I FIND THE RIGHT FOUNDATION SHADE AND FORMULA FOR ME?

To find your perfect match, it is important to consider your skintone, desired coverage and finish. Our online Beauty Advisors are here to assist you with finding the perfect intensity level (depth of color), undertone (overall cast of skin when bare) and formula to achieve a flawless look. Click here to chat live with an Online Beauty Advisor for one-on-one advice. For the most custom-fit recommendation, we suggest our Photo Upload Chat, which is available Monday – Sunday, 8AM – 10PM IST. If you prefer to explore on your own, visit our Foundation Finder, available 24/7.

WHAT DOES YOUR FOUNDATION CODE MEAN (EXAMPLE 2W2 DAWN)?

The first digit represents the shade’s Intensity Level. Estée Lauder éélevels range from 1 (the lightest) to 6 (the deepest). The letter indicates the undertone. "C" represents cool/pink, "W" represents warm/yellow, and "N" is neutral (no predominant undertones). The last digit is the depth of color (for example 1 would be lighter than 2).

HOW DO I KNOW MY FOUNDATION INTENSITY LEVEL AND UNDERTONE?

An undertone is the overall visible tone of your skin when it is bare. You are "cool" if your skin has a rosy pink cast. You are "warm" if your skin has a golden or olive cast. If your skin does not seem to be warm or cool, you most likely have a "neutral" undertone. If you are still unsure, Click here to chat live with an Online Beauty Advisor for one-on-one advice.

HOW DO I DETERMINE THE RIGHT SKINCARE ROUTINE FOR ME?

Based on six key skincare concerns, Estée Lauder created customized skincare systems – a combination of repair and moisturizer products – to target each concern. These systems are called Beautiful Skin for Life. You can learn more about each line and find your best fit by visiting our Skincare Finder. For one-on-one guided assistance, simply chat live with our online Beauty Advisors.

How do I know if Beautiful Skin Solutions or the Re-Nutriv Skincare products are right for me?

Beautiful Skin For Life are targeted to your specific concern with high performance products, advanced science and proven results. Re-Nutriv is our luxury line of SuperCremes, which combines repair and moisturizing benefits in one formula.If you have additional questions, chat live with an online Beauty Advisor for professional assistance.

Aging skin and breakouts, do you have skincare to help both?

Yes, we do! This is a concern for many and Estée Lauder has highly effective anti-aging products that are also oil-free. Advanced Time Zone Age Reversing Line/Wrinkle Crème Oil-Free Broad Spectrum SPF15 (Anti-Wrinkle Beautiful Skin Solutions) and Resilience Lift Firming/Sculpting Face and Neck Crème Oil-free Broad Spectrum SPF15 (Lifting/Firming Beautiful Skin Solutions) are just two available options. For more information, chat live with an online Beauty Advisor.

I use moisturizer, do I need a serum?

Yes, we suggest using a serum day and night before applying your moisturizer. Serums are highly concentrated, provide immediate and long term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns. Click here to learn more.

Can I layer an eye crème over Advanced Night Repair Eye Serum?

Yes, you may layer your favorite Estée Lauder eye crème over Advanced Night Repair Eye Serum for advanced repair benefits, both day and night.

I’m looking for a specific makeup look. How do I learn more about shades and techniques that will work for me?

Try chatting live with our online Beauty Advisors! Chat with our Online Beauty Advisors via Live Chat for a fully customized look and upload your photo for customized tips and tricks. Another option is our How-To Video collection for specific techniques such as the Simple Smokey Eye.

How do I buy a fragrance online? What if I order a fragrance and do not like it?

A fragrance choice is a personal one and that’s why we have experts on hand to assist. You may Chat Live with our online Beauty Advisors to learn more about the notes and experiential nature of each fragrance.

Do your moisturizers have SPF?

We have high performance moisturizers with and without sunscreen. To find the one that is right for your needs, please click here to chat live with our online Beauty Advisors or learn more here

Do you offer Gift With Purchase and special offers online?

Yes, we do! If you do not see information regarding a promotion on our site, visit the Special Offers page on our site at esteelauder.in or contanct us via email, phone or chat for assistance. We also welcome you to visit our Store Locator for local Estée Lauder contact information, to inquire about promotions in your area.

Weddings and Events

DO YOU OFFER BRIDAL OR PRIVATE APPOINTMENTS?

Whether it's your wedding, a fancy office party, or a romantic anniversary dinner, we'd be happy to help make your special event a truly beautiful one. At the Estée Lauder Counter, you are always welcome to stop by for a complimentary makeover or Two-Minute Touch-up. These services are free at every Estée Lauder Counter, every day, as part of our Signature Services. For more in-depth bridal consultations and makeovers, please note that each store has its own policy, based on a variety of factors including scheduling and availability. Therefore, it is always advisable to call the Estée Lauder Counter to inquire about whether the service is available and to set up an appointment well in advance of your wedding date. This will insure that time is set aside for you and your Estée Lauder Beauty Advisor to have a one-to-one discussion about your individual makeup needs. Click here to visit our Store Locator.

Career

CAN I GET A JOB AT ESTÉE LAUDER?

We are always in search of bright, energetic individuals to represent Estée Lauder. To learn more about the exciting opportunities available at the Estée Lauder Counter, please visit our Careers page: Careers at Estée Lauder

For employment opportunities within our corporate office, visit Estée Lauder Companies careers.

Still have questions? Please contact Customer Service.

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