SHIPPING AND RETURNS
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FOR PRODUCT ADVICE:
Monday–Sunday,
8 am–10 pm IST
FOR ORDER SUPPORT:
Monday–Sunday,
8 am–10 pm ISTCall Us
Call Us
Monday–Sunday,
8 am–10 pm IST
18002672888Email Us
Email Us
Email your inquiry anytime for assistance
support@esteelauder.inStore Locator
Store Locator
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Returns Information
Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on esteelauder.in may be returned.
Contact Us
- • Phone: 18002672888
- • Email: Support@esteelauder.in
- • Live Chat (available Monday-Sunday, 8am-10pm IST)
- • Our mailbox servers are being upgraded, causing delays in email responses. Please call us or use LiveChat for immediate assistance. We apologize for any inconvenience.
STEP WISE RETURN GUIDE
- 1. INQUIRY: Please read the Estée Lauder return policy to qualify for returns or exchanges.
- 2. SELECT: Choose if you want to return your product to your nearest Estée Lauder stand alone store or pick it up from your place by our delivery partner. For full or partial returns, you will be returned to the value of your purchase. For full or partial exchanges, we will help you return the order and make a new online or in-store purchase.
- 3. COME TO THE STORE: To find a Estée Lauder stand alone store near you, visit our store locator page. You will need to bring your products with an invoice and a valid identity card.
- 4. CONTACT US: Contact us to arrange a pick up. If you have any questions about our return policy or eligibility or to request a return, please call us on 18002672888 or email us at Support@esteelauder.in within 15 days of receipt of order .